Last Updated: October 2026
Welcome to Advert Ghana. We are committed to providing a safe, transparent and reliable marketplace for customers purchasing Made-in-Ghana products from businesses and sellers on our platform.
Because Advert Ghana operates as a multi-vendor marketplace, products may be supplied and fulfilled by different independent sellers. This Refund and Returns Policy explains when a customer may request a return, replacement or refund and how such requests are handled.
1. Our Marketplace
Advert Ghana provides an online platform that connects customers with sellers offering Made-in-Ghana products.
Unless otherwise stated on a product listing, the seller is responsible for:
- The accuracy of the product description
- Product quality
- Packaging
- Order fulfillment
- Delivery arrangements
- Product warranties, where applicable
- Accepting eligible returns
- Providing replacements or refunds where required
Advert Ghana may assist customers and sellers in resolving disputes and administering marketplace policies.
2. Eligibility for Returns
A customer may request a return where:
- The product received is damaged or defective.
- The wrong product was delivered.
- The product received is materially different from the description or photographs provided by the seller.
- The order is incomplete or missing an item.
- The product has a manufacturing defect.
- The seller has specifically stated that the product is eligible for returns under their listing or store policy.
Return eligibility may vary depending on the type of product purchased.
3. Products That May Not Be Returnable
For health, hygiene, safety or other legitimate reasons, certain products may not be eligible for return.
These may include:
- Perishable food products
- Fresh agricultural products
- Opened cosmetics or personal-care products
- Personal hygiene products
- Customized or personalized products
- Products made specifically to a customer’s specifications
- Digital products
- Products that have been used, damaged or altered by the customer
- Other products clearly identified by the seller as non-returnable
Where a product is non-returnable, this should be clearly communicated on the product listing before purchase.
4. Return Period
Customers should contact the seller or Advert Ghana as soon as possible after receiving an order if there is a problem with the product.
Unless a different return period is stated on the product listing, customers should submit a return request within 7 days of receiving the product.
Certain products may have different return periods because of their nature, condition or seller-specific policy.
5. Condition of Returned Products
To qualify for a return, the product should generally be:
- Unused or in its original condition
- Returned with its original packaging where reasonably possible
- Returned with accessories, manuals or other items supplied with the product
- Accompanied by proof of purchase or order information
Customers should not remove, damage or alter product identification labels, serial numbers or other information needed to verify the product.
Products returned because they are defective or incorrectly supplied may be considered even where the original packaging has been damaged.
6. Damaged Products
If your order arrives damaged, please contact Advert Ghana or the seller as soon as possible.
Where possible, customers should provide:
- Photographs of the damaged product
- Photographs of the packaging
- Photographs of the delivery condition
- Order number
- Description of the problem
This information may be used to investigate the claim and determine the appropriate resolution.
7. Wrong or Incorrect Product
If you receive a product that is different from what you ordered, please contact us or the seller.
After verification, the seller may be required to:
- Replace the incorrect product with the correct product; or
- Provide an appropriate refund.
Customers may be asked to return the incorrect product before a replacement or refund is completed.
8. Defective Products
If a product develops a defect or does not function as reasonably expected, the customer should contact the seller or Advert Ghana.
Depending on the circumstances, the seller may provide:
- A repair
- A replacement
- A refund
- Another appropriate solution
Products covered by a manufacturer’s or seller’s warranty may be handled according to the applicable warranty terms.
9. Change-of-Mind Returns
Advert Ghana does not automatically guarantee refunds for customers who simply change their mind after purchasing a product.
A change-of-mind return may only be accepted where:
- The seller offers change-of-mind returns; or
- The product listing specifically states that returns are accepted for this reason.
Any applicable conditions, return fees or time limits should be reviewed before purchasing.
10. Refunds
Where a refund is approved, the amount refunded will generally relate to the amount paid for the eligible product.
Depending on the circumstances, the refund may include:
- The purchase price of the affected product
- Applicable delivery charges where the issue was caused by the seller or delivery process
- Other amounts that Advert Ghana or the seller determines should reasonably be refunded
Where the customer is returning a product because of a personal preference or change of mind, return delivery costs may be the customer’s responsibility if the seller’s policy permits such returns.
11. Refund Processing
Once a return or refund has been approved, the refund will be processed using the applicable payment method or another agreed method.
The time it takes for funds to reach the customer’s account may depend on the payment provider, bank or other financial institution involved.
Advert Ghana cannot guarantee the processing time of an external payment provider.
12. Delivery and Return Costs
Responsibility for return delivery costs may depend on the reason for the return.
Seller may be responsible where:
- The wrong product was delivered.
- The product was defective.
- The product was damaged before or during delivery.
- The product was materially different from its description.
Customer may be responsible where:
- The customer changed their mind and the seller accepts such returns.
- The customer ordered the wrong size, colour or variation where the product description was accurate.
- The customer is returning the product for personal preference.
The applicable seller return policy may provide additional information.
13. How to Request a Return or Refund
To request a return or refund:
Step 1: Contact the seller through the relevant order or seller contact details.
Step 2: Provide your order number and explain the reason for the request.
Step 3: Provide photographs, videos or other evidence where appropriate.
Step 4: Wait for the seller or Advert Ghana to review the request.
Step 5: If the return is approved, follow the instructions provided for returning the product.
Step 6: Once the returned product has been received and verified where necessary, the approved replacement or refund will be processed.
14. Marketplace Disputes
Advert Ghana encourages customers and sellers to resolve issues directly and fairly.
If a customer and seller cannot resolve a dispute, the customer may contact Advert Ghana for assistance.
Advert Ghana may review available information, including:
- Order details
- Product descriptions
- Seller information
- Customer communications
- Delivery information
- Photographs or videos
- Payment information
- Other relevant evidence
Advert Ghana reserves the right to make a marketplace decision based on the information available to us and the applicable terms and policies.
15. Fraudulent or Abusive Return Requests
Advert Ghana reserves the right to investigate and reject return or refund requests that appear to involve:
- Fraud
- False claims
- Deliberate product damage
- Product substitution
- Repeated abuse of the returns system
- Misuse of promotional or refund policies
Where appropriate, Advert Ghana may restrict or suspend accounts involved in fraudulent or abusive activity.
16. Seller Responsibilities
All sellers on Advert Ghana are expected to:
- Provide accurate product information.
- Clearly identify products that are non-returnable.
- Package products appropriately.
- Fulfill orders as described.
- Respond reasonably to customer complaints.
- Honour applicable warranties and return commitments.
- Cooperate with Advert Ghana in resolving marketplace disputes.
Sellers may have additional return and refund policies provided that those policies do not conflict with applicable Advert Ghana marketplace rules or applicable law.
17. Product-Specific Policies
Some products may have special return conditions because of their nature.
Customers should carefully review:
- Product descriptions
- Seller information
- Return conditions
- Warranty information
- Delivery information
before completing an order.
Where a seller provides a specific return policy on a product page, that policy may apply to the transaction.
18. Our Commitment to Customers
Advert Ghana wants customers to shop with confidence.
We encourage all customers to review product information carefully and communicate with sellers before purchasing where additional information is needed.
We also encourage sellers to provide accurate descriptions, clear photographs, fair pricing and transparent return conditions.
Our goal is to create a marketplace that is fair to both customers and Ghanaian businesses.
19. Changes to This Policy
Advert Ghana may update this Refund and Returns Policy from time to time to reflect changes in our marketplace, services, business practices or applicable requirements.
The latest version will be published on this page with the relevant update date.
20. Contact Us
If you have questions about a refund, return, replacement or order dispute, please contact Advert Ghana.
Advert Ghana
Website: advertghana.com
Email: support@advertghana.com
Customer Support: Contact us through the Advert Ghana website.
Buy Ghanaian. Shop with Confidence.
Advert Ghana — Your Marketplace for Made-in-Ghana Products.